Job Description

Job Summary:

Our client is seeking an Operations Support Analyst to join their team! This position is located in Plano, TX Richmond, VA, or McLean, VA.

Duties:

• Manage high-volume, fast-paced BAU operational work within the Change Management function
• Coordinate closely with Platform and Engineering teams to support release transitions to end users
• Ensure release processes are executed smoothly, including identifying impacts, managing dependencies, and resolving coordination issues
• Partner closely with the Service Desk team while not providing front-line end-user support
• Own and manage administrative and operational processes related to change and release management
• Track, triage, and manage tickets using ServiceNow or similar ticketing platforms
• Support issue identification, escalation, and resolution across operational and engineering stakeholders
• Assist in defining requirements for process improvements and automation efforts
• Build toward drafting and delivering communications to broader enterprise audiences as the role matures

Desired Skills/Experience:

• Strong organizational skills with the ability to manage multiple priorities in a high-tempo environment
• Proven adaptability and ability to work effectively across cross-functional teams
• Experience with ServiceNow or similar ticketing and workflow management tools
• Proficiency with Google Workspace
• Basic SQL skills preferred, including filtering and querying data to support operational reporting and analysis
• Solid operational communication skills, with the ability to distill technical information for broader audiences
• Ability to gather requirements and support automation or process optimization initiatives
• Background in operations-focused roles with exposure to technical environments
• Candidates may have previously held roles such as: Service Desk Operations, Support Operations, Site Operations or IT Operations

Benefits:

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position is between $18.55 and $26.50 . Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

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